Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@papelini.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@papelini.net.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@papelini.net.

Return and Refund Policy 

Thank you for shopping with us. Please review our specific guidelines for digital products and physical merchandise below. 

 

1. Digital Products (Ebooks) 

All digital downloads, including ebooks and audiobooks, are final sale. 

  • No Returns: We cannot accept returns, exchanges, or cancellations for digital products once a download link is generated. 

  • Accidental Purchases: If you purchased an ebook by mistake and have not clicked the download link, contact support within 24 hours for a manual refund. 

  • Technical Issues: If your file is corrupted or won't load, please email us with your order number. We will send you a replacement file immediately. 

 
2. Physical Merchandise (Print Books) 

We accept return requests for physical print books within 30 days of your delivery date. 

  • Condition Requirements: Books must be unread, unmarked, and in their original packaging. 

  • Self-Serve Portal: To start a return, log into your customer account, select the item from your order history, and upload a quick photo showing the book's condition. 

 

Return Fees and Deductions 

To help cover credit card processing and warehouse labor, the following fees apply to physical returns: 

  • Restocking Fee: A 10% restocking fee will be deducted from your total refund amount. 

  • Return Shipping: Buyers are responsible for return shipping costs. You can download a prepaid label through our portal, and the flat $5.00 shipping fee will be deducted from your final refund. 

 
 

3. Damaged or Incorrect Orders 

If your print book arrives damaged, misprinted, or if you received the wrong title, we will fix it right away. 

  1. Take a photo of the damaged book and the packaging. 

  2. Submit a request through our self-serve portal within 7 days of delivery. 

  3. We will send a brand-new replacement copy at zero cost to you, and we will waive all return shipping fees. 

 
 

4. How Refunds Are Processed 

Once our team receives and inspects your physical book return, we will process your refund. 

  • Timeline: Approved refunds take 3 to 5 business days to appear on your original payment method. 

  • Non-Refundable Costs: Please note that original shipping charges paid at checkout cannot be refunded.